hesskilla
VILLAGE IDIOT
- Joined
- Jan 19, 2014
- Messages
- 1,408
This is the email I sent to somebody important after my last game there in '16. Just for reference, the guy named Jeff was a middle aged white man and Caressa was a black female. Having said that, I will still probably get tickets again this year.
Hello Mary,
My name is Eric Hess. I attended the football game last night. I wanted to make you aware of a situation last night that bothered me with one of your employees.
First and foremost, I am a fan of the Miami Hurricanes. Congratulations on the victory. I was also very impressed with the camaraderie displayed amongst your fans. I wish Miami had the same passion.
That passion was displayed when I was trying to find my seat. None of the Virginia Tech fans already sitting in my seats were of any help. They seemed confused about my objection to my rightful seat. They even pointed me in the wrong direction. I actually thought this was a really good way of making me earn my seat the hard way.
You know, the seat I had paid money to sit in. So, to the usher I went. There I asked Caressa to help me. My seat numbers were Section 15, Row QQ, and Seats 25/27. Caressa got the same run around as me. We decided to "check" again just to make sure.
As we were walking to a new section a gentleman, that I later noticed was named Jeff Mills, told us that we were not allowed to be walking in the handicapped section. He completely ignored the fact that Caressa was guiding us through the row.
At this point I'm starting to get frustrated. I told him I just want to find my seat. There were fans walking through next to me wearing Hokies t-shirts being ignored by Jeff. His response to my question about my seats was "maybe you should arrive early". I told him somebody was sitting in our seats. His response was "not me". He was in charge of 13, not 15.
He was also quick to point out that I must go through the concession area to get to my seats, instead of just turning around and taking the 20 steps I had taken to get here. I still don't think he noticed Caressa. She was right next to me though.
I'm not even sure why I'm talking to Jeff at this point, but he was definitely in "charge", not Caressa. I asked how can I get the people out of my seats. His response was "there's a state trooper over there" The state trooper was in section 15, along with all of us. Well, except for Jeff. He was standing in 13.
At this point Caressa's frustration came to fruition. She said "I'm in charge of 15. They are with me". I thought she handled herself with class will being dismissed so easily.
Now, thinking quickly, Caressa acquired the help of another co-worker. I didn't get his name. They quickly got my Aunt and I foldable chairs to use as make shift seating. Our seats actually improved dramatically. I was very impressed with Caressa.
However, my overall experience at Horsham Field was less than stellar. The electric energy for the home team in that stadium was amazing, but my time was dominated asking myself questions. What is that rude guys name? Is he blind? Doesn't Caressa have a voice too? Would I send my daughter to school here? Doesn't he get paid to specifically help me obtain my seat?
I drove 5 and a half hours both ways to watch this game. I was so mad that someone could dismiss a co-worker like that I wrote this E-mail as soon as I got home. I shouldn't be leaving a game wondering, because I'm not sure, if I just witnessed discrimination. Your fans are great, but Jeff completely ruined my experience.
Thank you for reading
Hello Mary,
My name is Eric Hess. I attended the football game last night. I wanted to make you aware of a situation last night that bothered me with one of your employees.
First and foremost, I am a fan of the Miami Hurricanes. Congratulations on the victory. I was also very impressed with the camaraderie displayed amongst your fans. I wish Miami had the same passion.
That passion was displayed when I was trying to find my seat. None of the Virginia Tech fans already sitting in my seats were of any help. They seemed confused about my objection to my rightful seat. They even pointed me in the wrong direction. I actually thought this was a really good way of making me earn my seat the hard way.
You know, the seat I had paid money to sit in. So, to the usher I went. There I asked Caressa to help me. My seat numbers were Section 15, Row QQ, and Seats 25/27. Caressa got the same run around as me. We decided to "check" again just to make sure.
As we were walking to a new section a gentleman, that I later noticed was named Jeff Mills, told us that we were not allowed to be walking in the handicapped section. He completely ignored the fact that Caressa was guiding us through the row.
At this point I'm starting to get frustrated. I told him I just want to find my seat. There were fans walking through next to me wearing Hokies t-shirts being ignored by Jeff. His response to my question about my seats was "maybe you should arrive early". I told him somebody was sitting in our seats. His response was "not me". He was in charge of 13, not 15.
He was also quick to point out that I must go through the concession area to get to my seats, instead of just turning around and taking the 20 steps I had taken to get here. I still don't think he noticed Caressa. She was right next to me though.
I'm not even sure why I'm talking to Jeff at this point, but he was definitely in "charge", not Caressa. I asked how can I get the people out of my seats. His response was "there's a state trooper over there" The state trooper was in section 15, along with all of us. Well, except for Jeff. He was standing in 13.
At this point Caressa's frustration came to fruition. She said "I'm in charge of 15. They are with me". I thought she handled herself with class will being dismissed so easily.
Now, thinking quickly, Caressa acquired the help of another co-worker. I didn't get his name. They quickly got my Aunt and I foldable chairs to use as make shift seating. Our seats actually improved dramatically. I was very impressed with Caressa.
However, my overall experience at Horsham Field was less than stellar. The electric energy for the home team in that stadium was amazing, but my time was dominated asking myself questions. What is that rude guys name? Is he blind? Doesn't Caressa have a voice too? Would I send my daughter to school here? Doesn't he get paid to specifically help me obtain my seat?
I drove 5 and a half hours both ways to watch this game. I was so mad that someone could dismiss a co-worker like that I wrote this E-mail as soon as I got home. I shouldn't be leaving a game wondering, because I'm not sure, if I just witnessed discrimination. Your fans are great, but Jeff completely ruined my experience.
Thank you for reading
