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UM Ticket Office stupidity

The larger the corporation, the less freedom individual employees within the corporation have to make common sense adjustments. I am not absolving UM because we have read some easy solutions on this board. But 10 different people in the ticket office would likely have to sign off on any of these solutions, which is why it won’t happen.
 
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Fart Keyhole said:
1. Your friend dun goofed.
2. Most people who work with computers and/or technical systems don't have a very deep understanding of how they actually operate under the hood. Hence the frustrating amount of rigidity one tends to encounter when seeking a good or service that's "off-menu".
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People definitely don't know how computers and systems operate and you will get the excuse here or there because of that.

The larger and more common issue is because they simply cannot override it requires approval from you manager or your manager's manager. Add onto that any approvals done are seen as acts of terrorism against the business and the directors and managers will fire people for overriding it due to how poorly run they are.
 
Seems reasonable to try and accommodate a season ticket purchase - less 1 game. Bird in the hand premise instead of taking a chance of not selling those seats.

Also, snooze you lose for your friend OP. I’ve found many times throughout my life that if I hesitate to make a decision, it usually bites me in the ***.
 
simplycanes said:
I have had plenty of issues with how UM does things, and I am very sorry you can't sit with "your friend," but so let's talk about this like adults.

I think it's logical to pay attention to the published schedule for things, like when single game seats go on sale. If you thought enough of your location to sit there for a whole season, it's pretty likely someone else will too, even for one game.

Also, part of being a grown-up is accepting things that are just not going to change because you will them. UM doesn't print paper tickets anymore, it's all electronic. They aren't going to re-do the entire coding of their game day system because "your friend" decided he now wants season tickets. That would be more expensive than what they'd gain in revenue.
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I sold him on the idea of getting the tickets back when we had dinner this past weekend.

It was an impulse purchase and UMs lack of flexibility/common sense cost them two season tickets.
 
Fart Keyhole said:
1. Your friend dun goofed.
2. Most people who work with computers and/or technical systems don't have a very deep understanding of how they actually operate under the hood. Hence the frustrating amount of rigidity one tends to encounter when seeking a good or service that's "off-menu".
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Dear Mr. Keyhole.

I am thoroughly amazed at your use of language on point #2. I'm not quite sure how you managed to type that message without using a single curse word. I for one get extremely fúccing pzzed off at these numbskull MFers on the phone who show complete lack of care as they read their script, never once pausing to listen or, God forbid, HELP the person calling. Large salute to you.

PS. Your screen name is epic.
 
This has all the earmarks of a "Can of Worms". Someone in charge that has their ***** on the line has made the call to keep a lid on this can. Trust me when I tell you everyone will have a sob story if they think it will be rewarded. Also, anyone here know how the ticket office POS system works? I don't, although I'm sure it could preform this type of task...That said, see previous comment about the worms.
 
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MiamisMoperiestMopes said:
At the same time I’ll bet the ticket office and UM fundraising teams talk about making connections and deepening the relationships with customer/donors as well. They probably want their arpu or similar metrics to rise.
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If you've ever worked with computer systems that are set up to simplify procedures for your average customer service rep...you'd understand that trying to work around the system to please everyone, just defeats the purpose.
Mind you, I am 100% speculating here, but I can imagine the rep has the 'option' to sell single game tickets or season tickets, and quite possibly some package plans. But for him to sell season tickets for specific seats that already have single game tickets sold, would probably need to be ran up the ladder.

The guy shouldn't just give up, I'm sure there's a solution, but he's asking someone to work harder than he's willing to, to get the job done.
 
S.CarolinaCane said:
If you've ever worked with computer systems that are set up to simplify procedures for your average customer service rep...you'd understand that trying to work around the system to please everyone, just defeats the purpose.
Mind you, I am 100% speculating here, but I can imagine the rep has the 'option' to sell single game tickets or season tickets, and quite possibly some package plans. But for him to sell season tickets for specific seats that already have single game tickets sold, would probably need to be ran up the ladder.

The guy shouldn't just give up, I'm sure there's a solution, but he's asking someone to work harder than he's willing to, to get the job done.
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Im familiar enough with customer service world to know what you’re saying. Paciolan is the platform and used by many schools/orgs. can that system just do what OP is asking? I doubt it but there likely steps to get the desired results. I’m also speculating that we aren’t outsourcing call taking capacity and UM also isn’t running a 25 person call center where agents are asked to churn call after call to handle ticketing requests. It’s probably just a handful of people, so going to a next level shouldn’t be a chore. It’s shortsighted to simply say it’s too hard, and that message should be down to the lowest person in the org. We don’t have the demand for our products to turn away season ticket holders.
 
I have had my issues with the ticket office process as well. For the past two years I have been trying to add the two seats next to me. They are held by another season ticket holder. Last year they didn’t show up to one game and sold most of the games. The renewal date was allegedly February 1. They didn’t renew by February 1. Ticket office says they have another two weeks to renew. They literally renewed the “last” day of the extended period. So I guess I have to wait until next year and hopefully they don’t renew.
 
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MiamisMoperiestMopes said:
Im familiar enough with customer service world to know what you’re saying. Paciolan is the platform and used by many schools/orgs. can that system just do what OP is asking? I doubt it but there likely steps to get the desired results. I’m also speculating that we aren’t outsourcing call taking capacity and UM also isn’t running a 25 person call center where agents are asked to churn call after call to handle ticketing requests. It’s probably just a handful of people, so going to a next level shouldn’t be a chore. It’s shortsighted to simply say it’s too hard, and that message should be down to the lowest person in the org. We don’t have the demand for our products to turn away season ticket holders.
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Yeah, you guys are putting way too much energy into this.

Maybe the kid in the ticket office could've done more, but I too think the guy who wants the 'favor' should keep after what he wants.

I am not putting this on the ticket office, sorry.
 
CANESCANES said:
Those ‘favor’ come when you’re donating money, they have 0 reason to bend over backwards for everyone else
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No way man. The solution is coming here and ranting about someone else’s problem.

Seems like a common issue… I cannot make games, so I am debating on giving up my tickets, so I do, when I come back, they are not as available as they once were…

World ends?
New seats are selected?
Games are watched at home?

This is loss of sleep worthy 😎
 
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