- Joined
- Oct 2, 2017
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They do have the right to inform the party that is paying the bill or if he was there with a group and is trespassed from the premises if he was staying on business.
100% correct. It could even be more than a right to inform, even an obligation depending on the Group contract language.
By contractual definition if there is an "incident" (the incident here being that an employee filed a formal complaint against a guest in the Group) involving a guest of the Group, whether it be something like this, or an accident, or if something was stolen from the guest or by the guest, and of course if a guest is trespassed, the primary group contact would be immediately contacted. ALWAYS. Of course the Hotel can still do what it needs to do, trespass, call the police, etc., regardless. Or something can be worked out of it's minor (noise disturbance for example). Or the primary group contact can choose to remove the guest from the Group, whereas the Hotel will trespass the guest.
This is called the "Conduct of Event" section of the group sales agreement.
When you book a hotel room you essentially have a contract, or an agreement with the hotel. But when a Group books a block of rooms, the contract is between the hotel and whomever executed the contract on behalf of the Group. The Group controls, and is responsible for the block. That's how Group contracts work across the industry.
I am not speculating by the way.