Lets look at this as a business, say a food truck. You have the owners (the bot), the managers and the staff. Started out as a popular food truck putting out great food and great service. Even though you had to go out of your way to eat there, you not only loved to go, but looked forward all week to go. Everybody wanted to eat there and the competition only wished to be as good.
Then the managers & staff are replaced, the food quality and service goes down but the loyal customers still eat there, hoping it will get better. Year after year they advertise that they are working hard and are getting better, but say it will take time to get back. After eight years the customers are getting upset spending their money on food and service that is just average and many times below, never leaving with that feeling you just had a great meal and remarkable experience like before. In fact, it is now harder to remember just how great it really used to be.
The owners have made it known by the lack of doing anything, that as long as they have customers and money coming in, they are not going to change the managers who in turn hire and train the staff. About the only thing that happens is a few new signs, with pretty pictures of food plates that looks nothing like what is currently being served.
Now the choice, do you keep eating average or in many time below average food with spotty service because the staff are young and trying their best, knowing the whole process is a mess and will not be fixed as long as you keep supporting the business. Remember this hit or miss meal and service has not changed for the last eight years, always promising to be better on your next visit, but never is. Or do you put your foot down and decide to eat somewhere else knowing that lack of sales is the only way the owners will take notice and make major changes, to once again put out great food.
By taking your money somewhere else, that doesn’t make you a non loyal customer, just a customer that is tired of their money and loyalty being taken advantage of. The only thing that you wish for, is that it goes back to having great food and service so you can once again go there and be proud to bring your family and friends, never fearing of suggesting it as a great place to eat.
Why is this so different?
BTW, this food truck is located in an area that has an advantage over their competition with quality food, great current and potential staff that is wanting to work there and a bunch of quality managers that would love to have the job, right in their own backyard. So there are no excuses.
Then the managers & staff are replaced, the food quality and service goes down but the loyal customers still eat there, hoping it will get better. Year after year they advertise that they are working hard and are getting better, but say it will take time to get back. After eight years the customers are getting upset spending their money on food and service that is just average and many times below, never leaving with that feeling you just had a great meal and remarkable experience like before. In fact, it is now harder to remember just how great it really used to be.
The owners have made it known by the lack of doing anything, that as long as they have customers and money coming in, they are not going to change the managers who in turn hire and train the staff. About the only thing that happens is a few new signs, with pretty pictures of food plates that looks nothing like what is currently being served.
Now the choice, do you keep eating average or in many time below average food with spotty service because the staff are young and trying their best, knowing the whole process is a mess and will not be fixed as long as you keep supporting the business. Remember this hit or miss meal and service has not changed for the last eight years, always promising to be better on your next visit, but never is. Or do you put your foot down and decide to eat somewhere else knowing that lack of sales is the only way the owners will take notice and make major changes, to once again put out great food.
By taking your money somewhere else, that doesn’t make you a non loyal customer, just a customer that is tired of their money and loyalty being taken advantage of. The only thing that you wish for, is that it goes back to having great food and service so you can once again go there and be proud to bring your family and friends, never fearing of suggesting it as a great place to eat.
Why is this so different?
BTW, this food truck is located in an area that has an advantage over their competition with quality food, great current and potential staff that is wanting to work there and a bunch of quality managers that would love to have the job, right in their own backyard. So there are no excuses.
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