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Again, that's what I was told. But it was a weird conversation from the start with this dude outright letting me know that they had to let a bunch of people go because of what they told customers last year. Just generally unprofessional in a way that has not been my experience calling that...

Last year I was told it was basically a total reset due to the renovations at Hard Rock. Ok, no problem. My seats are in the club level and I only need an orange pass, which I was able to get. But importantly I was told it was a one-time thing, and going forward it would be like years past...