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Good news on the ones left!

Make the phone call if you can. I held for about 20 minutes but was able to make the exchange for an additional $50 from the yellow pass. I thought it was going to be a lot more. Got the email confirmation already and it is reflected with the cost difference in our account.

It sounds like it is a limited amount and also not sure how much they are following the time slots with people calling in. I am on hold right now trying to do it early and also on the live chat.

Thank you for the explanation. I believe we have the same person. He again replied to my question about why we did not get an email about this saying he would look into it which I appreciate and will pass on to the Head of Ticket Sales. It is just as important to let them know when someone is...

Good news is our “Client Experience Specialist“ responded promptly at 8 am today. We do have a time slot of 1 pm which is most likely too late. My issue is why didn’t we get an email. I checked spam and my trash to see if I deleted it too quickly without reading and nothing. We received the...

I did not get one either. We did get an email back in June from our “Client Experience Specialist“. I saved that email and sent him an email asking about this late last night. Let’s see if I hear anything by tomorrow. I know it is the weekend and those are probably low paying jobs but hopefully...